HERE TO HELP
Let’s get you back to learning.
Find help with course access, downloads and account recovery. Start with the answers below, or open your account to restore existing access.
Manage your membership
To update your payment method or cancel the next monthly renewal, open Packages and select Manage plan / Restore access.
Read the answers below or sign in at Account & recovery using your purchase email. If you cannot access that mailbox, email us so we can verify ownership.
Refunds and cancellation
Read our refund and cancellation policy, including the 14-day refund promise on initial purchases and seven-day window for renewal payments.
Report an accessibility problem
Tell us which page or lesson you were using, what you were trying to do, and your browser or assistive technology if you wish to share it. You can request help accessing the material.
Frequently asked questions
How do I recover a purchase?
Open Account and recovery, enter the email used at checkout, and follow the secure sign-in link. Your purchases are checked with Stripe. If you used a different address or cannot access the mailbox, contact support. Do not buy the course again.
Can I learn on another device?
Yes. Sign in with the same purchase email. Enable automatic sync on each browser to synchronise progress, notes and saved courses while the site is open. If cloud and local work differ, choose which copy to start from. Conflicting edits pause sync; your local work is kept. Manual backup and restore remain available.
Can I download the lessons?
The first lesson of every course is free to read and download. A verified purchase unlocks the included lessons, workbook and project files. Downloaded files remain on your device when a monthly package ends.
Are these video courses?
These are self-paced written courses with worked examples, exercises and projects. Check each course page for its curriculum, prerequisites and time estimates before buying.
What software do I need?
Use a current browser with JavaScript and necessary cookies enabled. Course-specific software and skill requirements appear under Before you begin. Third-party subscriptions are not included unless expressly stated.
How do refunds and cancellation work?
The published refund policy provides the applicable initial-purchase and renewal windows. Use Withdraw from contract or email support to make a request. Cancelling monthly renewal in Manage plan stops future renewal charges; requesting a refund is a separate action. Statutory rights remain unaffected.
What does lifetime access mean?
Lifetime refers to the lifetime of the Skillfolio platform, covering advertised current and future courses. It is a one-off payment with no recurring charge.
What should I send to support?
Include your purchase email, course or package name, approximate purchase date and a description of the issue. An order reference helps if available. Never send passwords, sign-in links, recovery codes or card details.