CLARITY BEFORE YOU COMMIT
Refunds and cancellation.
14 days for initial purchases. Seven days for monthly renewals. Your statutory rights stay protected.
Policy version: 2026-09-22. This policy does not reduce rights attached to earlier purchases.
14-day refund promise
For an individual course purchase, a lifetime package, or your first monthly subscription payment, contact us within 14 calendar days after the payment to request a full refund. No reason is required. Reading lessons or downloading materials during this period does not remove this voluntary refund promise. Your mandatory legal rights remain separate and unaffected.
Monthly renewals
Monthly subscriptions renew at the price shown at checkout until canceled. You may request a full refund of a renewal payment within seven calendar days after that charge, without needing to give a reason. We will also stop future renewals of that subscription when processing this refund.
Outside this voluntary seven-day renewal window, canceling stops future renewals and normally leaves access available until the end of the period already paid for. We do not normally provide a prorated change-of-mind refund for the remainder of that period. This does not restrict any refund or remedy required by applicable law.
Canceling future payments
Open Packages, select Manage plan / Restore access, and choose Cancel renewal. If you cannot access your membership, email us to request cancellation and identify the purchase. A cancellation request and a refund request are different: tell us if you also want a refund. If a renewal occurs after we received a timely cancellation request, we will refund that charge.
How to request a refund or exercise withdrawal rights
Email info@xperiencedsign.com with a clear statement that you want to cancel the purchase or request a refund. Include the email used at checkout and the course/package name or payment date so we can identify it. An order reference helps but is not mandatory. Do not send full card details or your recovery code. You do not need to use a particular form or explain why you are exercising an applicable right of withdrawal.
Refund processing
For requests eligible under this policy, we will initiate the refund without undue delay and no later than 14 calendar days after receiving the request. Refunds go to the original payment method, without a Skillfolio refund administration fee. Your bank or card provider may take additional time to display the credit and may apply its own currency conversion. For statutory refunds, applicable legal deadlines and rules take precedence.
Access after a refund
A full refund ends online access to the refunded course or package. Separately purchased courses and any other valid membership remain unaffected. Following a full refund, stop using and delete the paid course materials supplied under the refunded purchase, except where mandatory law provides otherwise. This does not affect free materials or work you created independently.
Problems with the purchase
Contact us if access is not supplied, material is faulty or materially different from its description, or a charge is duplicated or incorrect. The voluntary time limits above do not limit remedies that applicable consumer law gives you for these problems.
Your statutory rights
This voluntary policy applies to customers wherever Skillfolio lawfully accepts their purchase. It does not exclude or reduce mandatory consumer rights in the country whose law applies to your contract. Where those rights are more favourable, they apply in addition to this policy. Simply reading or downloading a lesson does not constitute agreement to waive statutory rights.
Contact the seller
TRIANTAFYLLOS A. APOSTOLIADIS/eXperience Design
Kandanou 5 St., 11526, Athens, Greece
VAT: EL107989194